Verizon (Sr. Instructional Designer)
Verizon Home Internet Sales Online Training
- Conducted scoping calls to identify behaviors to change and KPI's to positively impact.
- Designed engaging content to address needs of different learner groups.
- Planned project developmental timelines using SmartSheets.
- Developed intuitive course interface featuring audio narration, animation, with a customized menu and closed captioning widget.
- Launched training to the field on designated launch date.
- RESULT: Decreased churn percentage by 10%, increased percentage of sales to finalization by 13%.
Verizon Retail Onboarding Program
- Scoped to identify issues in the current onboarding program.
- Oversaw all technology and visual design needs of entire program.
- Mentored new designers in best practices including:
- Writing learning objectives
- Visual Design
- Animation
- Project Management
- Validation Testing
- Created two week blended onboarding program with increased on the floor activities.
- RESULT: Increased quality in training satisfaction, decreased attrition rate, increased peer design skills.
Ship from Store Online Training Program
- Scoped to identify behaviors needed for upcoming national initiative where retail stores can ship products from in-store inventory.
- Planned project deliverables, design, and milestones to meet.
- Worked with Funnel Management in order to re-prioritize deliverable launches due to system delays.
- Adjusted workflow based on changing timelines.
- Designed and developed online learning system to improve employee behaviors related to the Ship from Store initiative.
- RESULT: Increased percentage of correctly-packed inventory, $10 Million saved in shipping costs in 12 months.
Device Protection Annual Compliance Training
- Learned complex legal issues requiring strict adherence to internal and external legal requirements.
- Provided dedicated stakeholder support for the intricate needs of the project.
- Developed content that was boring into a more interactive training experience.
- Navigated and met complicated training launches based on varying US state laws.
- RESULT: Stakeholder continued to request my services. $6.4 billion in insurance product revenue in 2022.
Mix & Match 3.0 Online Training
- Partnered with another designer on a dark project for a national plan launch.
- Mentored teammate who had a basic understanding of Storyline at the time.
- Provided highly complex interface development and advanced screen development support.
- Launched training on the designated launch date.
- Continued to develop peer's Storyline skills after the project.
- RESULT: Increased peer designer's Storyline ability to an expert level.
Workforce Timekeeping Training
- Scoped to identify top learner behaviors that needed to be impacted.
- Identified that previous training had extremely low level 1 survey results.
- Worked with subject matter experts on advanced timekeeping application that was launching to the field.
- Revamped outdated and poorly-designed training with the goal to increase learner satisfaction.
- RESULT: Increased learner satisfaction based on significant improvements in Level 1 survey scores.
Educational Resource Systems, Inc. (Sr. eLearning Developer)
Custom-programmed suite of 5 eLearning modules to support national drug launch.
Custom-programmed suite of 5 eLearning modules to support national drug launch.
Custom-programmed suite of 5 eLearning modules to support national drug launch.
Custom-programmed suite of 5 eLearning modules to support national drug launch.
Immuno Oncology eLearning Module
Custom-programmed comprehensive module on Immuno Oncology, featuring intuitive widget.
Developed custom widget to help learner review content anytime.
Custom-programmed suite of 5 eLearning modules to support national drug launch.
Programmed suite of 5 eLearning modules to support national drug launch.
Thrombosis Articulate Studio Animation
Won preferred vendor status based on animation for global translation.
About Me
Seasoned instructional design professional with 16 years of experience creating customized digital training solutions. I worked in the Pharmaceutical training industry for about 10 years prior to joining Verizon as a Sr. Instructional Designer. During my career, I've specialized in creating impactful learning solutions that maximize business results. I am a team player with incredibly strong work ethic and passion for developing my peers' design abilities. I've led development efforts for major corporate training initiatives and employ a flexible approach to project management.
Technical Skills
Articulate Storyline
Articulate Rise
Adobe Audition
Adobe Captivate
Adobe Photoshop
Visual Design
UX Design
Adobe Premier Pro
LMS Administration
Contact Me
garrett.metz@yahoo.com
Remote (Greater Philadelphia)
267 994 3167